This is an important function from a customers perspective and PLP prides itself in having a dedicated and customer focused team of people. The sales team operates in two clearly defined but inseparable areas, Field Sales and Sales Support.
Both work together to give the highest level of customer service in our industry.
The Field Sales group is focused on the customer’s needs and has many years experience in the utility, contractor, distributor, and industrial markets. The PLP sales team promote and support the largest product range in the industry, and assist customers on technical and pricing issues. They work closely with their respective clients in developing new products to meet customer requirements.
The Sales Support team have the responsibility for managing the ongoing needs of the customer on a daily basis. They provide the Field Sales group with the in-house service and functions necessary to satisfactorily complete customer orders. These activities include order entry, ensuring that the orders are delivered on time and resolving day-to-day problems. They ensure that customer orders are processed and manufactured to the agreed schedule to meet the customer’s delivery expectations.